Refund Guarantee

When you make an online booking of parking space at CPH, you can also buy a refund guarantee – with this, you are able to cancel your booking right up until the scheduled time of arrival and CPH will refund the amount paid for your parking space.

When making an online booking of parking space, you can buy a refund guarantee for DKK 45.00.

For products in the "Direct" category, the refund guarantee is included in the price. This does not apply if the product is on sale or otherwise discounted.

Having bought the refund guarantee, you are able to cancel your booking up until the scheduled time of arrival (i.e. the time where you were supposed to enter the car park). CPH will then refund the payment for your parking space received from you.

 

Right of withdrawal

As a consumer, when you make an online booking of a parking space, you are always entitled to withdraw from your booking within 14 days from the contract date – buying the refund guarantee does not affect this right or any other of your rights by law.  

You will find more information about your right of withdrawal here

 

Changing your booking…

  • Before the withdrawal period has expired

If you have bought the refund guarantee, and you wish to withdraw from your booking before the withdrawal period has expired, CPH will also refund the amount paid for the refund guarantee.

Please remember to buy a new refund guarantee, if you only change the details of your booking.

  • After the withdrawal period has expired

If you have bought the refund guarantee and cancel your booking after the withdrawal period has expired, CPH will not refund the amount paid for the refund guarantee but only the payment for your parking space received from you.  

It is not necessary to buy a new refund guarantee if you only change the details of your booking.

How to exercise the refund guarantee

If you wish to exercise the refund guarantee, use the "CHANGE BOOKING" option on the front page of http://parkering.cph.dk/en/.

If you wish to cancel your booking less than two hours before the scheduled time of arrival, you must call customer service at tel. +45 53 72 73 55.