Frequently asked questions

Are you in doubt? Find the answers to your questions here

Can I still use my credit card?

When you book online, you should always use the QR code sent to you when entering the car park. If you do not wish to reserve a space online, you can always use your credit card to enter and exit.

Can I book a specific parking space?

No, it is not possible to book a specific space, but we guarantee that there is space for you in the multi-storey car park where you have booked.

Why do I need to book at least two hours in advance?

The reason you need to book two hours ahead is so we can guarantee that there is a space for you at the car park concerned.

Is it safe to enter my credit card details when I’m booking a parking space?

Yes, it’s safe. Your security is of paramount importance to us, which is why we cooperate with Norton, a recognised supplier of secure online transactions and payments. You can safely use your credit card with us.

Can I put my QR code in Passbook?

Absolutely. There is a link in the confirmation e-mail we send you. Simply click on the link.

What if I arrive earlier than expected?

You can arrive up to 3 hours before the time you specified as the start time of your booking. This means that if you have reserved a space from 12 noon, for example, you can enter the reserved car park from 9 am. However, please be aware that if you start your reservation earlier than the time booked, the exit time is shortened accordingly. E.g.: If you have booked a parking space for three days (72 hours) and begin the parking on Day 1 at 9 am, then your paid booking period expires at 9 am on Day 4, even if the booking was made for a later time.

Will I receive written confirmation of my booking?

Yes, once your reservation has gone through, we will send you an e-mail to the address provided. Please read it carefully as it contains important information about your booking. We recommend that you also print it and bring it with you, as the confirmation contains the QR code that gives you access to the selected car park.

I do not have a smartphone. How do I use the QR code?

If you don’t have a smartphone, simply print the confirmation and bring it with you. The confirmation contains your QR code, which you can then scan when you enter and exit the car park.

What if I arrive later than expected?

If you need to park for a longer period of time than booked, we will simply charge you for the extra time when you exit the car park. You will be charged in accordance with the applicable rates for the car park selected until the car leaves it. To make additional payment, insert your credit in the card machine at the exit barrier. If your delay is due to a flight delay, contact your travel insurance company to find out about possible compensation.

What do I do if I have booked a space and upon arrival the sign indicates that the car park is full?

If you have booked a particular car park in advance, you are guaranteed a space. So even if the red light is on, we have a space for you. Simply drive in.
The signs showing whether or not there are spaces only apply to those who have not booked a space. If you are in any doubt, please feel free to call our parking attendant. You can do this via the intercom at the entry barrier.

Why do I have to use my QR code?

The QR code makes it easy for you to gain access to the space you have reserved. When you book parking online, you automatically receive an e-mail containing a QR code. At the entrance and exit, you can either scan the QR code electronically (with your smartphone) or with a printed version of the booking confirmation. The QR code is “recognised” when you use it to enter the car park where you have reserved a space.

How does the QR code work?

You must use the QR code sent to you in the confirmation e-mail to enter and exit the selected car park. When you enter the car park, hold the code up to the scanner. Your code is identified and you will be let into the car park. You can either hold your smartphone up to the scanner or print your confirmation and bring the code with you on paper. It’s up to you.

Can I park using BroBizz?

Yes. You can drive in and pay using your BroBizz at all car parks at Copenhagen Airport. When you approach the barrier, your BroBizz is automatically registered. On your way out, you will automatically be charged the applicable drive-in rate.

I booked We Park You Fly, but failed to hand over the key to your employee?

When booking our We Park You Fly-product, it is mandatory that you deliver the car to our staff, who is located in P6 -2. If you do not deliver the car on arrival, you will be billed the extra cost compared to the current drive-in prices in P6. This means that if you buy a week of We Park - You Fly for 899 DKK and fail to deliver the car to our employee, then you have to pay 900 DKK extra on exit.

Can I change my reservation?

Yes, you can change your reservation. Simply log in by entering your reservation number and e-mail here. You can change your reservation right up until 3 hours before the specified time of arrival. You will be refunded or charged any difference in relation to the parking fee originally paid.

How do I change my reservation?

If you wish to change your booking, you will need your reservation number and the e-mail you used to book your parking. You will find the reservation number in your confirmation e-mail. You should then do the following:

Log in by entering your reservation number and e-mail address here
Select “Edit Booking”
Enter the required dates and click search
Select the required car park
If you select a car park at the same rate, you will then receive a new confirmation
If you choose a cheaper/more expensive car park than the one already booked, you will need to enter your payment details to receive a refund/pay the difference.
You will receive a new confirmation.

How does the upgrade work?

If you choose to make use of the option to upgrade from Budget to Standard, for example, a new booking will be made. That means you will be refunded your original payment and charged the full amount. You will receive a new confirmation e-mail, and this is the one you should use on your arrival at the car park.

Can I cancel my reservation?

Yes, you always have a 14-day right of cancellation from the date you made the reservation. After 14 days, the reservation is binding, unless you have purchased our refund guarantee. With a refund guarantee you are always eligible for a refund if you are forced to cancel.

Can I cancel my reservation after expiry of the right of cancellation?

Yes, you can always cancel your reservation up to 3 hours before your specified arrival time. However, you only receive a refund if you have purchased our refund guarantee. If you wish to cancel your reservation, you can log in here using your reservation number and e-mail.

If you need to cancel within 3 hours of the start of your booking, please call us on +45 3252 8300 and we will help you.

Can I purchase a refund guarantee?

Yes, you can purchase our refund guarantee when you reserve your parking space. Purchase of the refund guarantee allows you to cancel your reservation right up until the time you have booked.

The refund guarantee entitles you to cancel a booking even if the 14-day right of cancellation has expired.

If you need to use of the refund guarantee, you will be refunded the entire parking fee, except for the amount you paid for the guarantee.
If you wish to make use of the refund guarantee, you can do so here. If there are less than 3 hours to your specified time of arrival, please call us on tel. +45 3252 8300.

Will I get my money back?

Once you’ve reserved your parking space online, you can cancel the agreement up to 14 days after making the booking. If you cancel within the 14 days, we will refund the entire parking fee and the amount you paid if you have purchased the refund guarantee

If you have purchased our refund guarantee, we will refund the parking fee right up until your specified arrival time.

What if I fail to turn up?

If you fail to turn up without cancelling your reservation, you will not be entitled to any refund. Read more under right of cancellation.

What if I have had to cancel my trip due to illness?

If you have reserved a space within 14 days of your departure, or you have purchased our refund guarantee, you will be refunded the full amount. Read more under right of cancellation, cancellation and changes. If you have reserved a space more than 14 days ago and you have not purchased the refund guarantee, you can contact your travel insurance company to find out whether the insurance you have taken out covers the cost.

Is help available if I have a problem?

If you encounter any problems with your reservation, you are always welcome to call us on: +45 3231 2524. The phones are manned daily from 6.30 am – 10.30 pm. You can also call the car park attendant using the intercom at the barrier when you enter or exit a car park.

If you have any questions regarding payment or reimbursement, please call +45 3252 8300: Monday–Thursday 10 am – 3 pm and Friday 10 am – 2 pm. You are also welcome to send an e-mail to kundeservice@cph.dk

Can I charge my electric car at the airport?

Absolutely. There are five electric vehicle charging stations at P8 -2. However, please be aware that the old-style sockets are still in use on our chargers, which we are in the process of changing.

What if my airline is striking?

If you have reserved a space within 14 days of your departure, or you have purchased our refund guarantee, you will be refunded the full amount. Read more under right of cancellation, cancellation and changes.

I don't have a receipt! What should I do?

If you have booked online, you can recreate your receipt her.

If you have not paid in advance, you can obtain a receipt by writing to kundeservice@cph.dk

What should I do if my car is damaged?

Parking at Copenhagen Airport is at your own risk and, as a rule, you should contact your insurance company if you discover that your car has been damaged. If you have any questions relating to any damage incurred, please click here.

Are the car parks monitored?

Yes, all our car parks have CCTV. However, it is not possible to keep an eye on all our car parks at once. So we cannot always guarantee that our video material can be used in the event of damage.

What should I do if I need help when parking?

You should contact our service attendant. There are call buttons to the service office on all barriers at the entrance and exit as well as ticket machines. Our service office is manned around the clock and located in the arcade between terminals 2 and 3. Our service attendants are also there if you require help with electric start or the like.

Are your outdoor car parks fenced in?

Yes, all our open outdoor carparks (P5, P9, P15, P17, P19) are fenced in.

Where should I hand in my car keys if I have booked the car valeting service?

You should hand in your keys at the parking service office, which is located in the arcade between Terminals 2 and 3 (by the car rental desks), before the security check.