Customer service

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Frequently asked questions

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Can I book a specific parking space?

No, it is not possible to book a specific space, but we guarantee that there is space for you in the multi-storey car park where you have booked.

How do I change my reservation?

If you wish to change your booking, you will need your reservation number and the e-mail you used to book your parking. You will find the reservation number in your confirmation e-mail. You should then do the following:

Log in by entering your reservation number and e-mail address here
Select “Edit Booking”
Enter the required dates and click search
Select the required car park
If you select a car park at the same rate, you will then receive a new confirmation
If you choose a cheaper/more expensive car park than the one already booked, you will need to enter your payment details to receive a refund/pay the difference.
You will receive a new confirmation.

What if I arrive earlier than expected?

You can arrive up to 3 hours before the time you specified as the start time of your booking. This means that if you have reserved a space from 12 noon, for example, you can enter the reserved car park from 9 am. However, please be aware that if you start your reservation earlier than the time booked, the exit time is shortened accordingly. E.g.: If you have booked a parking space for three days (72 hours) and begin the parking on Day 1 at 9 am, then your paid booking period expires at 9 am on Day 4, even if the booking was made for a later time.

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